精选故事
Ramp 如何砍掉逾 70% 的工具开支并实现企业级 AI 落地
在员工人数快速扩张超过千人的过程中，Ramp 遇到了工具分散、协作低效和 AI 应用受限的难题。选择 Notion 作为互联 AI 驱动工作空间后，他们整合了原本分散的六种工具，覆盖团队工作的全流程。随着工具泛滥的问题得到解决，Ramp 的人均工具成本最高削减了 83%，年省数十万美元；通过在每个工作流程中嵌入 AI 功能，团队效能提升了 3 倍。
抵制工具泛滥
Ramp 是有史以来增长最快的公司之一。这家公司起初倡导“随心办公”理念，可当团队快速突破千人规模后，这种自由也带来了意料之外的难题：员工协作效率低下、知识信息孤岛化、AI 在割裂的系统中几乎不可能实现全面落地。日益复杂的工具环境不仅导致效率低下，更限制了 Ramp 发挥其最大优势 — 员工共享知识的潜力。
Notion 随即成为他们解决工具泛滥问题的利器。通过整合项目管理、产品路线图规划、文档、知识库等各种分散的工具系统，Ramp 不仅提高了团队产能，也实现了全公司的无缝协作。内置 AI 功能让员工无需耗费精力搜寻信息，而能够专注于更有价值的协作。
内置 AI 的一站式工作空间
在评估多个平台之后，Ramp 发现 Notion 的独特之处在于它能彻底重塑公司的整个办公系统。Notion 支持可自定义的工作流程和实时协作，能与现有工具无缝集成，还提供贯穿全流程的强大 AI — 这些优势十分贴合 Ramp 的需求，有助于他们打破威胁业务增长的信息孤岛。
短短几个月内，Notion 就成为了 Ramp 的操作系统。产品、市场等部门陆续弃用原本孤立分散的工具，进一步推进深度整合。现在，他们已将所有企业知识都汇聚到一个互联互通的中心，同时让 AI 深度融入日常工作流程：
企业搜索，提供精准的答案，而非仅显示搜索结果： Notion AI 可搜索公司所有的知识库、项目文档乃至 Slack 和 GitHub 等关联工具，秒级呈现相关信息。
AI 提供情境化辅助：团队可在当前办公工具中直接起草文档、会议纪要和项目更新，充分利用所有企业知识及相关背景，极大地减少人工管理开销。
客户反馈处理自动化：产品运营团队通过 Notion 与客户服务团队紧密协作，系统自动收集、标记客户反馈并与产品路线图直接关联，显著提升了迭代速度，从而更好地满足客户需求。
Everybody has a responsibility right now to bring their teams up the curve of AI usage and to get them more comfortable being AI native.
效率更高，成本更低
Ramp 的运营效率大幅提升，并显著降低了财务成本。通过取消冗余的软件许可，将工作集中到同一个平台，该公司每年直接节省数十万美元。相比之前的工具组合，其人均生产工具成本下降超过 70%。
但 Notion 带来的益处远不止于节约成本。由 AI 驱动的 Notion 工作空间使员工的信息检索速度提升 60%，部分团队的项目交付速度提升 3 倍。各部门焕新升级，找到了更高效的办公方式：
产品与工程：通过 AI 驱动的状态更新和功能需求跟踪，简化产品路线图管理和反馈工作流程。管理层可随时掌握即将发布的内容，并在项目时间轴进入新节点时收到自动提醒。
市场与销售：统一管理发布计划和销售赋能工作，通过 AI 快速获取活动分析、客户通话摘要等各类信息。
IT 与采购：统一管理工作空间、文档、入职流程，实现更高的安全性和可扩展性。
Ramp 的成功转变并非偶然 — 这离不开与 Notion 的紧密合作，也得益于两者对高效工作方式的清晰共知。Notion 的客户成功与支持团队全程为其提供了细致的实施指导和系统培训，并一直与 Ramp 团队保持密切协作。Ramp 的成功案例表明，构建真正互联的 AI 赋能工作空间，不仅仅是在部署新工具，更是在彻底重构团队的无缝协作方式。
有了 Notion，每位 Ramp 员工都拥有了一个 AI 助手。
Build agents. Delete repetitive workflows.
In mid-2025, Ramp started experimenting with autonomous Notion Agents, and Ben’s systems mind took off. “The goal now,” he says, “is to build your way out of your workflows. When a single agent can complete your tasks thousands of times—that’s the productivity magic.”
Today, the work does not start from scratch each week. People set up agents once, and those agents keep running across shared, durable workflows the whole company can count on.
There are more than 300 Notion Agents getting things done every day. Here are some of the most impactful:
The Product Q&A Oracle—a Slack-connected agent that answers up-to-the-moment questions about Ramp’s products.
Sales Feedback Categorizer—maps inbound sales feedback to the roadmap and closes the loop when features ship.
Referral Bonus Roy—identifies customers who should receive a referral bonus and routes the work to completion.
Enablement Eddie—helps the GTM org find the right customer-facing assets and answer nuanced questions fast.
Customer Advocacy Miner—surfaces high-satisfaction customers and compelling use cases across many sources.
AI Compass—guides Ramplings to the right AI tool for a given job.
RCARoundup—turns incident threads into structured summaries in a Notion database.
The Underwriter—a policy-grounded Q&A agent for underwriting.
AI Inspector—summarizes AI news into a daily digest.
Creative Chris—routes creative requests and nudges work forward.
Custom Agent Carrie—helps teammates build better agents based on what Ramp has learned.
Ben describes the change in simple terms: “Agents get created in three minutes between meetings,” then “hours of manual operational work disappear.”
Advice you can steal
As Ben sees it, the world needs more builders.
His north star is simple: turn everyone into a builder who makes fewer low-stakes decisions, more high-stakes judgments. “It’s important to think about productivity as a combination of speed and efficiency, but also quality and output,” he says.
On the other side of the AI adoption curve, Ramp has found that people not only move faster. They also feel better about the work.
As Ben puts it: “There are two dopamine hits along the way. One is when you crack the problem and automate work you don’t like doing. The other is when, on the other side, things go a little more quiet, you have more time in your day.”
So what can you take from Ramp’s path?
Do not wait for a perfect button. Use AI enough to learn where it breaks.
Consolidate the work so AI can navigate the same context and workflows as your team.
Start small. Nail the quality of each unit of AI work, then automate.
Keep humans focused on judgment calls.
If you give people the right tools and the right foundation, more of the company becomes builders, and the work gets better—not just faster.
问题不只是工具太多，关键在于它们互不关联。团队查找和使用跨部门的资料都特别吃力。